 |  |
 |
 Karen LaVine, ICOM Tech Services"I'm writing this letter today to express to you and your staff my long overdue gratitude for all the hard work, effort and most importantly, the results your company has secured for me over the last 8 years. Since our relationship began, my company has grown from just 11 employees to now 64 individuals. Our annual revenues have gone from just $5.6 million dollars a year to now over $30 million annually. So many vendors have came and went in the time frame, but the commitment from ICOM has been there all along to keep my company ahead of all others in my industry. We've gone from you teaching me what an email address was and how I could obtain a website 8 years ago, to now most recently you and your staff constructing an e-commerce package to process millions of dollars in revenue for my company annually. This, after you've already assisted me in building our entire internet sales division of my business, literally from the ground up. It's so amazing to me that one outside vender partner can care so much about their client's success as you do. On top ot that your employees share that same level of dedication to the relationship. What has been most impressive to me, and should be to any business person, is the test of time our relationship has endured. Like any long standing quality relationship, there will be good times and there will be not so good times. There will be times when we see eye to eye and times when better communication is needed. Our companies have been through that all together. I'm convinced that your dedication to our satisfaction has been and always will be by ICOM is such a vital part of our success." - Donald J. Strollo, President & General Manager, RVDirect Group, Inc. "I met with ICOM and told them about my ideas for a brand new website. I soon discovered that the entire staff at ICOM in extremely easy to communicate with! ICOM Listened! They took my ideas and made every effort to create a design that I feel captures the essence of our retail home improvement business and translated my ideas into a site that is dynamic, clean, user friendly and informative. Also, the administrative portion of the design is EXTREMELY easy and efficient which makes updating the site a breeze! Any part of the site that needs updating by ICOM is just a phone call away and is handled in a timely and pleasant, but business-like manner. From the onset of this project, ICOM has been through, patient and organized in their approach to developing www.curtislumber.com. Everyone at ICOM I responsive, professional, creative and technically savvy! All of us at Curtis Lumber Co, Inc are thrilled with our new website! We have received numerous compliments about the site from our customers and employees as they are impressed with the easy usage and availability to view and purchase our products and services. I am delighted with the entire crew at ICOM and would like to thank you for the excellent website! I am more than happy to recommend ICOM to others who are in need of a professional, knowledgeable and personable web design service." - Jennifer Stickney, Advertising, Curtis Lumber Co., Inc "I write to formally thank you for the wonderful job your staff did designing my company web-site. I could not have asked for a more dedicated and professional staff to design and format my site. From the start of this project, your staff was consistently courteous and helpful. During all phases of the process, I was kept abreast of developing concerns and consulted on new developments. The staff's professionalism and expertise were a continuous reassurance that I had made the right choice entrusting my business to your company. The website looks fantastic! It has exceeded my expectations. It serves as a tribute you your staff's creative abilities. The internet is now an active marketing tool which helps me generate more interest in my company. I would recommend ICOM to anyone considering hiring a website design company. Thank you for your ongoing support." - Hector Jasen, HectorPT - Senior Rehabilitation Services "My husband and I wanted to express to you what a wonderful experience we have had working with ICOM. When we first opened our office we were inundated daily with sales people looking to assist us with their marketing services. Many of these businesses specialized in website development. After hearing what they had to say, we decided it would be at least a year before we would have the resources to produce a website. This realization was very frustrating because we understand how important it is to have a presence on the internet. ICOM changed that frustration and made an affordable website and immediate reality. Upon our first meeting I was very impressed with the knowledge, skill, and friendliness of your team. We look forward to a long and prosperous relationship between ICOM and Proactive Chiropractic" - Dr. Anne-Marie Nelson, Proactive Chiropractic "Just a brief note to say how very much I appreciate you, personally & professionally. You are a brilliant, quick thinker, and quite organized in your dealings - the three special traits I admire in anyone with whom I work. I hope to get there myself someday. I shared the website with several friends yesterday. Everyone was elated, and no one suggested a change. Again, many thanks for everything, and, I am sure glad I met you when I did." - Lisa Robertson, President and Owner of Daisy-Fresh Cleaning Services, LLC "When I started my business I knew that I needed to have a website as part of my marketing plan. I was looking to find a company that could do this proficiently, professionally and economically. I chose ICOM Tech Services because they were able to capture my ideas and give my company an image I am proud of. The whole ICOM team from the administrative staff to the design and implementation team are second to none. " - Jim Pfeiffer, President Pfeiffer & Associates LLC "It was an absolute pleasure dealing with ICOM & HITman Services. My phone calls were returned quickly, their knowledge of computers is literally second to none, and I received professional, courteous service from start to finish for my computer servicing needs. I do not have any background in computers, but the staff explained the process in a way that was easy to understand. Moreover, as I usually ask many questions, they took the time to answer ALL of them. Call ICOM/HITman Services today, and say good-bye to high-tech frustration." - Dan Glaser, The Law Office of Daniel S. Glaser Law, PLLC "ICOM is a fantastic company to work with. They run their company with the highest of moral standards and produce excellent final products that get results. I would highly recommend ICOM for any of your technology or internet marketing needs. " - John Markowski, President/Owner, Dream Builders & Remodeling "On a recent occasion, the City Center Administrative Office experienced an unexpected file loss on a very important and sensitive data file that had taken years to build. An emergency call to the ICOM team led to a quick and successful resolution (in less than a half hour) - the file was restored in its entirety through the use of thier online backup system. We could not have been more pleased with the timely response and final results!" - Judy LeCain, Director of Sales, Saratoga City Center "ICOM Tech Services has revamped my website and has made it more modern, more interactive and has increased my exposure and done a fantastic job. ICOM has done a fantastic job as far as my marketing and getting my information out there. They have gone well above and beyond providing that marketing for me. I recommend ICOM Tech Services for all your web and marketing needs." - Silvio Rugani, Owner, Rugani Family Chiropractic "I cannot believe what Howard and ICOM has done for us. It gives to us a critical component to help us do our job better out here. The whole infrastructure that ICOM has built as far as our technology is concerned has just put us miles ahead of where we would have been if we had not had them involved in our organization." - John Richmond, Executive Director, Capital District Youth for Christ "ICOM is the best of the best in Web & Technical Services. New Choices Recovery Center is extremely pleased with the services provided. As the Executive Director, I can count on immediate and prompt services and excellent customer service. It does not matter the size of the issue, their service is immediate. ICOM treats their customers with the utmost respect and integrity. Excellent Company who lives their mission in every way!" - Tricia Stampfli, Former Exec Director, New Choices Recovery Center "The ICOM team did an outstanding job redesigning my company web site. They spent time understanding just what I wanted, and they provided valuable suggestions and recommendations to build the site even better than I initially anticipated. Their attention to every detail of my business was fantastic. They are easy to work with, responsive to requests, and thorough in their designs and implementation! I highly recommend ICOM for your web design and hosting needs." - Ray Patterson, President, Capital Consulting Group, LLC "You guys at Hitman are UNBELIEVABLE. Some other chumps told me I had no chance at getting my data back from my crashed disk drive, but you delivered the goods. You would have to be Stupid to trust your equipment with any one else." - JR, Saratoga (sounds better than Schuylerville) "Hassle-free, I love it! One recent evening, I sent Karen an email describing symptoms on my notebook PC. Within MINUTES, she responded that she would have a tech call me to discuss further. I received the callback, AS PROMISED, discussed the problem over the phone and I dropped off the unit for WEEKEND servicing. The tech team diagnosed the problem, cleaned the machine (and then some) and had me back in operation BEFORE the completion time frame. I have capitalized a few words that distinguish the IT team from others. Yes, the tech work was terrific but this satisfied customer salutes the service. I will refer others!" - Daniel Alcorn, Director / Treasurer at Capital Region Medical Research Foundation, Inc. Customer Retention Specialist at Show Appreciation. Net Director, SBO at Commercial funding Network, Inc. "Karen & the ICOM team were very focused, detailed and articulate in spearheading the development of the SBSA website. Her creative and visionary ideas have created an innovative and professional site....one that we all are extremely proud of. Thanks Karen!" - Rosanne Greenwood, President, RJG Consulting, LLC "ICOM and Hitman Services are fabulous! Every encounter with them has been totally professional. When I purchased a CliftonPark.org business district listing, the next month my website traffic was 155% of my highest previous month and 255% of my average." - Steven E. Herweyer, Economic Navigator "I would highly recommend the ICOM team for anyone seeking superlative web design and maintenance. Their professionalism and attention to detail make them extremely easy to work with, and fosters a feeling of confidence that your project(s) will be executed quickly and at the highest level of service. The creative ideas that they collectively bring to the table are innovative and well thought out. ICOM truly is business first class." - Christopher Aquilino, Owner, Picassos Plate "ICOM and HITman services are at the top of the list of businesses that exceed your expectation and level of service. I highly recommend these companies for any business that needs web, technical, computer, security for their business" - Michelle Taylor, Owner, Ralphs Sporting Goods 
|
 |
